These Terms and Conditions ("Terms") govern your use of the iSnuüg website and the purchase of any products or services from iSnuüg.
Please read these Terms carefully before placing an order.
By placing an order with iSnuüg, you agree to be bound by these Terms.
1. About Us
iSnuüg ("we", "us", "our") provides boiler installation and related products to homeowners across the United Kingdom.
If you have any questions, please contact us using the details provided on our website.
2. Eligibility
You must:
- Be at least 18 years old
- Be a homeowner or authorised occupier of the property
- Provide accurate and complete information
We reserve the right to refuse service where eligibility criteria are not met.
3. Our Services
iSnuüg may provide:
- Heating optimisation technology
- Remote monitoring (where applicable)
- System diagnostics and alerts
- Platform services connecting homeowners with authorised partners
- Customer support relating to iSnuüg technology
Installation services, repair services, servicing plans or home cover plans may be provided by authorised partners.
Full details of any service will be outlined in the relevant quotation or partner documentation.
We process personal data in accordance with our Privacy Policy.
We may share relevant information with:
- Engineers or contractors
- Authorised service partners (including Hometree)
- Regulatory authorities where required
4. Complaints
We’re really sorry to hear you’ve had a disappointing experience. If you are unhappy with our service, please contact us via the following:
If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to Hometree Finance. They will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.
We aim to resolve complaints promptly and fairly. If unresolved, you may have access to alternative dispute resolution services.
5. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on our website.
6. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
For any questions regarding these Terms, please contact iSnuüg via
Support Email.
Last Updated
19 March 2026