This Service Disclaimer explains the role of iSnuüg in relation to heating services, installations and service plans referenced on our website.
By using the iSnuüg website or engaging with services introduced through it, you acknowledge and agree to the terms outlined below.
1. Technology Provider
iSnuüg provides heating optimisation technology, monitoring services and digital tools designed to support the efficient operation of home heating systems.
Our technology may collect system performance data, provide diagnostic insights and enable homeowners to monitor the condition of their heating systems.
iSnuüg does not operate as a boiler installation company, engineering service provider or financial services provider.
2. Partner Services
Certain services referenced on this website — including boiler installation, servicing, repair services, home cover plans or payment arrangements — may be provided by authorised partners.
These partners may include companies such as Hometree and other qualified service providers.
Where you choose to obtain services from a partner introduced through the iSnuüg platform:
- Your agreement for those services will be with the relevant partner
- The partner’s terms and conditions will apply
- The partner is responsible for service delivery
3. Independent Service Providers
Engineers, installers or contractors providing services in connection with installations or repairs may operate as independent professionals or as representatives of authorised service partners.
iSnuüg does not control the day-to-day activities of these professionals and cannot guarantee the quality, availability or performance of services provided by third parties.
Any issues relating to installation work, repairs or service plans should be addressed directly with the provider responsible for delivering those services.
4. Payments and Finance
Where payment plans, monthly cover arrangements or service subscriptions are offered, these may be provided and administered by authorised partners.
iSnuüg does not provide financial services and does not act as a lender or finance provider.
Payment processing and contractual obligations relating to service plans will be governed by the terms of the relevant partner.
5. Monitoring and Diagnostics
Where iSnuüg monitoring technology is installed or used, it may provide alerts, diagnostics or system performance information.
Monitoring services are designed to support system awareness but do not replace professional inspection, servicing or repair by qualified engineers.
iSnuüg cannot guarantee that monitoring will detect all system faults or prevent equipment failure.
6. Limitation of Responsibility
To the fullest extent permitted by law, iSnuüg shall not be responsible for:
- Installation services performed by third-party engineers or contractors
- Service plans or cover agreements provided by partners
- Repairs or maintenance undertaken by independent providers
- Payment arrangements administered by external service partners
Nothing in this disclaimer excludes liability where it cannot legally be excluded under applicable law.
7. External Partner Policies
Where services are provided by partners, their own terms, privacy policies and service agreements will apply.
Users are encouraged to review those policies carefully before entering into any agreement with a partner.
8. Updates
This Service Disclaimer may be updated from time to time to reflect changes in our services or partner relationships.
The latest version will always be available on our website.
Contact
If you have questions regarding this disclaimer or the role of iSnuüg in relation to partner services, please contact us via: