This Privacy Policy explains how iSnuüg ("we", "us", "our") collects, uses, stores and protects your personal data when you use our website, interact with our technology or enquire about services related to your home heating system.
We are committed to protecting your privacy and handling your data transparently and securely.
1. Who We Are
iSnuüg ("we", "us", "our") provides boiler installation and related products to homeowners across the United Kingdom.
For the purposes of UK data protection law, iSnuüg is the "data controller" of your personal data.
If you have any questions about this policy, please contact us via the details on our website.
2. What Information We Collect
We may collect and process the following information:
Information You Provide Directly
- Full name
- Address
- Email address
- Telephone number
- Date of birth (where required)
- Property information
- Details about your heating system
- Information required to arrange services with authorised partners
Information Collected Automatically
- IP address
- Device information
- Browser type
- Usage data
- Website interaction data
Monitoring Data (Where Applicable)
If your heating system uses iSnuüg monitoring technology, we may collect:
- Boiler performance data
- Fault codes
- Heating system status
- Usage diagnostics
Monitoring data is used to support system performance, diagnostics and service reliability.
3. How We Use Your Information
We use your personal data to:
- Provide quotations and installations
- Manage subscription plans
- Process payments
- Arrange servicing and repairs
- Provide customer support
- Improve our services
- Comply with legal obligations
- Prevent fraud
Where required, we rely on one of the following lawful bases:
- Performance of a contract
- Legal obligation
- Legitimate interests
- Consent (for marketing communications)
4. Marketing Communications
We may send marketing communications where:
- You have provided consent, or
- You are an existing customer and we are promoting related services or technology.
You can unsubscribe at any time using the unsubscribe link in emails or by contacting us directly.
5. Sharing Your Data
We may share personal data with trusted third parties where necessary, including:
- Authorised service partners (including Hometree)
- Qualified engineers or contractors
- IT and hosting providers
- Monitoring technology providers
- Analytics and website service providers
- Regulatory authorities where required by law
All third parties are required to process your data securely and in accordance with applicable data protection laws.
We do not sell personal data.
6. Partner Services
Some services referenced on our website may be delivered by authorised partners, including Hometree.
Where you choose to obtain installation services, home cover plans or payment arrangements through these partners, relevant personal data may be shared with them so they can provide their services.
These partners may act as independent data controllers for the data they process.
We recommend reviewing their privacy policies for further information on how they handle your personal data.
7. Data Retention
We retain personal data only for as long as necessary to:
- Provide services and support
- Maintain service records
- Meet legal or regulatory obligations
- Resolve disputes or enforce agreements
Certain financial or contractual records may be retained for up to 6 years to comply with UK legal and tax requirements.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing relies on consent
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
9. Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
- Secure hosting environments
- Encrypted data transmission
- Access controls and authentication
- Limited staff access to sensitive information
However, no online system can guarantee absolute security.
10. Cookies
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyse website traffic
- Support site functionality
You can control cookie settings through your browser.
A separate Cookie Policy may provide additional details.
11. International Transfers
Where personal data is transferred outside the United Kingdom, appropriate safeguards will be implemented, including:
- UK adequacy regulations
- Standard contractual clauses
12. Children’s Privacy
Our services are intended for homeowners aged 18 years and over.
We do not knowingly collect personal data from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, partners or legal obligations.
The latest version will always be available on our website.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact iSnuüg using the contact details available on our website.
Last Updated
19 March 2026